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# Tier II End User & Systems Support Specialist

- **Company:** Boston Government Services
- **Location:** Oak Ridge, TN, United States
- **Experience:** Experienced
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Application Packaging, Microsoft Outlook, CompTIA Network+, CompTIA Security+, Microsoft SharePoint, Break Fix, Microsoft InTune, Microsoft Onedrive, Unified Endpoint Management, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9048345/tier-ii-end-user-systems-support-specialist

## About the Role

* Associate or Bachelor's degree in IT or related discipline.
 * 3-5 years of enterprise support experience.
 * Experience supporting Microsoft 365.
 * Experience with Active Directory and Entra ID.
 * Experience with endpoint management technologies.
 * Strong troubleshooting and root-cause analysis skills.
 * Client projects for this position require U.S. Citizenship.
 * Successful drug screening.
 * Must be eligible to obtain and maintain a security or clearance badge.

Preferred Qualifications:

 * CompTIA Network+.
 * CompTIA Security+.
 * Microsoft Endpoint Administrator.
 * Microsoft Modern Desktop Administrator.

## Description

The Tier II End User & Systems Support Specialist provides advanced support for workstation, endpoint, collaboration, and identity services. This role serves as the escalation point for Tier I support and performs hands-on troubleshooting, system administration, endpoint management, and operational support functions that keep the workspace environment running efficiently.

 * Provide advanced end-user support for desktop and mobile environments.
 * Support Microsoft Intune and endpoint management systems.
 * Perform workstation deployment, imaging, software installation, and lifecycle management.
 * Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and Exchange issues.
 * Administer user accounts, group memberships, and role assignments.
 * Support MFA and Entra ID user access issues.
 * Manage software packaging and deployment activities.
 * Support printer services and endpoint security controls.
 * Participate in change management and maintenance activities.
 * Create technical documentation and operational procedures.
 * Support transition, migration, and technology modernization efforts.


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