> Markdown version of [/jobs/ext/1380395-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1380395-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT TECHNICIAN - **Company:** MCSG Technologies - **Location:** Colorado Springs, CO, United States - **Experience:** Expert - **Salary:** $102,907.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management, Computer Maintenance, Computer Networks, Issue Tracking Systems, Network Troubleshooting, Software Troubleshooting - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb7f61a3d29b976f ## About the Role RELEVANT EXPERIENCE: 6 years experience in IT technical support and computer maintenance. EDUCATION/CERTIFICATION: High School Diploma. IAT Level 2 Certification. SECURITY CLEARANCE: TOP SECRET/SCI ## Description JOB SUMMARY: The IT Help Desk Technicians are responsible for fielding end user IT trouble tickets involving software and hardware issues. The personnel will be responsible for ensuring the health of our end users' IT assets and their consistent availability and uptime. This is a strong customer service/technical position that requires individuals with patient yet a steadfast approach to solving problems and Fielding /Closing IT Help Desk tickets. Experience with installation and troubleshooting of Windows PCs, Network printers, and Software troubleshooting and configuration. General network troubleshooting. Setup new PCs for new employees and various other IT specific tasks. Location: Schriever SFB, CO., * Operate and maintain the governments networked and standalone systems at the Unclassified, Secret and Top Secret-SCI classification levels. * Maintain a Government provided trouble ticket system and track customer survey results. * Perform client support administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues. * Create, delete and add new users with accounts on classified networks; Provision, de-provision and add new users with accounts on all responsible networks. Maintain User Access Request forms according to network procedures. * Provide help desk function capable of handling the full range of IT-related issues (i.e., Tier I, II, III). * Support walk up, telephone or e-mail customer problem resolution; receive, answer and transfer, trouble calls, and maintenance requests in support of all missions and personnel; and assign a ticket number and track communication system outages and repair actions until the issue is resolved. * Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution. * Plan and execute any technical refresh of network computers, ensuring coordination with Configuration Management on all move, connect and disconnect of equipment to networks. * Demonstrate expertise to install, configure, and maintain these systems as well as analyze, troubleshoot and resolve software, hardware and network anomalies. * Provide network technical support and client support administrator duties in order to provide a first-line customer support function to resolve basic connectivity issues. * Perform application loading, troubleshooting, tuning and technical support for hardware and software used within the facility. * Schedule, operate, maintain, and coordinate the use of existing and future USAFWC VTCs. ## Related Videos - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Microfrontends at Scale](https://www.wearedevelopers.com/videos/236-microfrontends-at-scale) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)