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# Remote Customer Facing IT End-user Support

- **Company:** Qureos Inc
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Remote Service Software, Software Engineering, TCP/IP, Wi-Fi Technology, Office365, Information Technology, Laptops, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0942a52c6542848f

## About the Role

* Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
 * 1-3 years of IT helpdesk or desktop support experience
 * Strong knowledge of Windows and/or macOS operating systems
 * Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
 * Experience with ticketing systems
 * Excellent communication and customer service skills

Preferred Qualifications

 * Experience with Active Directory and Microsoft 365
 * Knowledge of remote support tools
 * IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
 * Experience in a fast-paced corporate environment

Key Competencies

 * Strong problem-solving skills
 * Ability to multitask and prioritize
 * Customer-first mindset
 * Professional and positive attitude
 * Team collaboration

## Description

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy., * Provide first-level IT support via phone, email, chat, and in person

 * Diagnose and troubleshoot hardware, software, network, and system issues
 * Install, configure, and maintain desktops, laptops, printers, and mobile devices
 * Manage user accounts (password resets, permissions, Active Directory updates)
 * Support Microsoft 365 applications, VPN access, and enterprise tools
 * Document incidents and resolutions in the ticketing system
 * Escalate complex issues to Tier 2/3 support when necessary
 * Maintain IT inventory and asset tracking
 * Educate users on IT best practices and security awareness


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