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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator - Senior (Reno, NV) - **Company:** Intelligent Technical Solutions - **Location:** Reno, NV, United States - **Experience:** Expert - **Salary:** $66,934.0 - $80,309.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Business Software, Hyper-V, Issue Tracking Systems, Sage ERP, Microsoft Office, Network Architecture, QuickBooks (Software), Virtualization Technology, Backup and Restore, Break Fix, Firewalls (Computer Science), Adobe, Vmware - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08a306d967035224 ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS?, * Willing to work full-time on-site, either at the company office or client locations as required. * Experience with Windows and Mac OS troubleshooting. * Experience with Server 2016 through 2025.. * Experience with VMWare and Hyper V Virtualization. * Experience supporting M365 and Azure. * Minimum of five years experience in IT Support or a similar role. * Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. * Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. * Experience with Managed Service Providers (MSPs) is highly desirable. * Active Server Certifications are preferred. * Valid driver's license, vehicle insurance, and access to a vehicle for client visits. ## Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service., This role is expected to be able to resolve the following technical issues with little or no assistance: * Workstation operating system issues of any kind. * Printer issues of any kind. * Standard business application (Office, etc.) issues of any kind. * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. * Advanced server issues of any kind. * Basic and intermediate networking issues. * Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations., * CSAT: Scores filled out by clients using the rating system in tickets. * Quality Score: Assessments performed by the training and quality team. * Utilization: Hours entered into tickets in the ticketing system. * Hours / Ticket: Average number of hours entered per service ticket. * First-touch closed: Tickets completed with one time entry. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)