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# Technical Support Engineer

- **Company:** TRC
- **Location:** Ocala, FL, United States
- **Experience:** Starter
- **Salary:** $35,000.0 - $46,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Computer Maintenance, Internet Information Services (IIS), Microsoft Office, Microsoft SQL Server, Networking Basics, Proprietary Software, SQL Databases, Computer Equipment
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3dcde97d8e07207

## About the Role

Do you have experience in SQL?, Do you have a Associate's degree?, * Hands-on hardware troubleshooting experience REQUIRED.

 * Experience repairing electronics, wiring, or technical equipment strongly preferred.
 * Strong understanding of computer repair and troubleshooting required.
 * Associates Degree in Computer Repair, CompTIA A+, vocational training, military technical experience, or related background preferred.
 * 1-3 years of computer technician, electronics, or technical support experience preferred.
 * Strong customer service and communication skills required.
 * Experience with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office preferred.
 * Basic networking knowledge and troubleshooting experience preferred.
 * Must be comfortable lifting 20 lbs. and working occasionally test bench environments.
 * Ability to travel nationwide approximately 10% of the time required.

## Description

* Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.
 * Provide Tier 2 technical support and customer troubleshooting assistance via phone and onsite support.
 * Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.
 * Perform in-house and onsite installation of PCs and technical equipment.
 * Coordinate with sales, electrical departments, and management regarding upgrades and customer solutions.
 * Provide customer training on system operation and maintenance procedures.
 * Troubleshoot hardware, software, electronics, wiring, and networking-related issues.
 * Assist with QA testing, SQL-related support tasks, and technical reporting as needed.
 * Maintain accurate inventory adjustments and documentation according to company procedures.
 * Support customers and internal teams by resolving technical issues in a timely and professional manner.


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