> Markdown version of [/jobs/ext/1382144-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1382144-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Anchor - **Location:** Bradford, UK - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Troubleshooting, Servicenow - **Published:** July 22, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e7ef23ae4f8ee682 ## About the Role * Strong working background in customer service working within an IT helpdesk or IT support environment. * Good knowledge of Windows, Microsoft 365 and workplace technologies. * Strong troubleshooting, time management, and verbal/written communication skills. * Experience using an IT Service Management tool (ServiceNow desirable). * Understanding of ITIL principles (ITIL Foundation qualification desirable). ## Description We're looking for an IT Service Desk Analyst to join our friendly Service Desk team. You'll be the first point of contact for IT support, helping colleagues across the business stay connected and productive. As the first point of contact for IT support, you'll provide excellent customer service while resolving technical issues for colleagues across the organisation. Working as part of our Level 1 Service Desk, you'll help deliver a seamless digital workplace experience by resolving incidents quickly, providing first-time fixes where possible, and escalating more complex issues when needed. What you'll be doing * Provide first-line IT support via phone and digital channels. * Log, prioritise and manage incidents and requests using ServiceNow. * Resolve common hardware, software, Windows and Microsoft 365 issues. * Escalate complex issues to specialist support teams. * Support device setup and basic endpoint troubleshooting. * Maintain knowledge articles and contribute to service improvements. * Deliver excellent customer service while working to SLA and quality targets., * Mental health support * Flexible working options * Access to online GP appointments Finance * Pension plan - contribute between 4% and 8% and we'll match it or better * Quick and easy pension transfer service * Savings and financial advice, loans, free life assurance * Discounts on shopping, holidays, phones, technology and more * Free Blue Light Card Career * Ongoing personal and professional development programme * Leadership Pathways online learning resources * Career progression and promotion opportunities To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)