> Markdown version of [/jobs/ext/1384025-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1384025-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Conway Medical Center Nutritio - **Location:** Conway, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Information Systems, Computer Literacy, System Configuration, Microsoft PowerPoint, Enterprise Software Applications, Peripherals, Computer Equipment, Information Technology - **Published:** July 22, 2026 - **Apply:** https://pm.healthcaresource.com/cs/cmcsc/?job=10660#/job/10660 ## About the Role * High School Diploma required. * Associates Degree in Computer Science preferred. Experience: * A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required. * Broad knowledge of PC hardware and peripherals and various software packages required. * Computer experience in healthcare and information systems preferred. Licensure/Certification/Registration: * Valid South Carolina Driver's License in good standing required. * A+, AAS certification preferred. Special Skills: * Demonstrated proficiency with Microsoft Outlook, Word, Excel, and PowerPoint required. * Exemplary core customer service skills strongly required. * Strong organizational skills. * Strong verbal and written communication skills required. Position Summary: The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests. ## # Qualifications: # Education: High School Diploma required. Associate degree in computer science preferred. Experience A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required. Broad knowledge of PC hardware and peripherals and various software packages required. Computer experience in healthcare and information systems preferred. Licensure/Certification/Registration Valid South Carolina Driver#s License in good standing required. A+, AAS certification preferred. # Duties # Responsibilities: Use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level. Field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Responsible for performing preventative maintenance, testing fixes, and developing help sheets. Provide exemplary customer service in all interactions. Effectively utilize strong organizational skills. Consistently display effective verbal and written communication skills. # Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint. # ## Description The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)