> Markdown version of [/jobs/ext/1384183-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1384183-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Child, Inc. - **Location:** Columbus, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Chrome OS, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Gsuite - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f18c1c71b9c9dff6 ## About the Role * Two (2) years technical experience in a fast paced IT environment preferred * Must be able to communicate effectively with wide variety of non-technical users by phone and via email * Must be able to learn new technologies and procedures quickly * Must be able to document steps taken in a clear concise manner * Proficient with Windows 10 and Windows 7, as well as Microsoft Office * Comfortable with hardware, software and network troubleshooting * Must have basic understanding of computer networking and VPN's * Must be able to troubleshoot, research, diagnose and resolve a range of IT-related problems such as virus infections, software incompatibility, hardware errors, etc. * Able to use existing tools to find solutions to end-user issues * Must be able to work on multiple, high priority tasks with minimal supervision * Must be able to work on-site in the Columbus, GA office Monday through Friday 7am-4pm and have additional availability and flexibility beyond those hours * Must be able to travel to our schools as needed * Experience with Chrome OS, Google Suite, iOS and/or Android * Must be a self- starter, highly motivated, creative and ability to work somewhat independent * Possess a strong attention to detail and have a "can do" attitude * Ability to regularly lift and move equipment weighing up to 50 l ## Description The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues. * Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support * Ensure all issues, actions taken, and resolutions are thoroughly documented in the IT Support ticketing system * Monitor IT Support ticketing system and quickly and effectively respond to and work new issues * Evaluate urgency of and prioritize IT Support issues effectively * Provide exceptional customer service to end users while resolving their IT issues * Configure and troubleshoot workstations, printers, software, and hardware * Assist with onboarding of new users and configuration of new sites' equipment * Be proactive and find and resolve IT issues that may have not yet been reported * Know when to escalate issues to the IT Support Supervisor or higher-level support * Work directly with network and telephone vendors for troubleshooting * Perform other duties as requested by the supervisor or director ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [Progressive Web Apps - The next big thing](https://www.wearedevelopers.com/videos/45-progressive-web-apps-the-next-big-thing) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Extensionator - Rise of the Chromium](https://www.wearedevelopers.com/videos/119-extensionator-rise-of-the-chromium) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)