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# Level 2 Help Desk Technician

- **Company:** The Apex
- **Location:** Stamford, CT, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Wireless Access Point, Apex Code, Firewalls (Computer Science), Information Technology, Vmware
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=252d11a3efb6c036

## About the Role

Good organizational skills, problem solving abilities, effective customer service and interpersonal skills, effective verbal and written communication skills (both technical and non-technical). Minimum 3-5 years of recent technical experience with a Bachelor's degree in computer science (or related field of study) preferred., Solid knowledge of supporting Windows 11 environments, Microsoft Office Suites (including Office 365), Windows Server 2012-2016, Active Directory, DHCP, DNS, Group Policy, Microsoft Exchange Server 2010-2019, VMware, MDM and VoIP. Networking and LAN experience, working with firewalls, switches, VPNs, access points and patch panels. Previous experience working at an MSP with knowledge of Autotask CRM and Datto RMM is a plus.

 * Preferred Certifications (not required): CompTIA A+, Network+, MCSE, CCNA
 * All candidates MUST be US citizens & successfully pass a federal and state background check., * IT Help Desk: 4 years (Required)

Ability to Commute:

 * Stamford, CT 06902 (Preferred)

## Description

This position will be responsible for handling Level II related incidents for Apex's client base. Support will range from hardware, software and networking issues across multiple platforms. The technician will perform assorted remote and onsite troubleshooting techniques to arrive at a resolution or subsequent escalation.


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