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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - Level 2 MSP Support - **Company:** Techpro Security Products, LLC. - **Location:** Boca Raton, FL, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Windows Servers, Wi-Fi Technology, Internet Protocol Telephony, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Laptops, Gsuite, Server Operating Systems & Platforms, User Administration - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10861c775e797568 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Trade school?, The ideal candidate should be comfortable supporting Microsoft environments, troubleshooting end-user issues, responding to tickets and client communications, and working both independently and alongside escalation teams when needed. This is a client-facing role that requires strong technical troubleshooting skills, communication, organization, and professionalism., * 2-5 years of IT support experience or equivalent technical education/training * Strong knowledge of Microsoft Windows environments and Microsoft 365 * Experience troubleshooting desktops, laptops, printers, networking, and general office technology * Ability to troubleshoot technical issues independently and escalate appropriately when needed * Strong communication, customer service, and time management skills * Ability to manage tickets, schedules, and client communication effectively * Familiarity with Active Directory, Group Policy, and Windows Server environments * Ability to troubleshoot and support Windows-based business environments * Interest in growing into advanced Microsoft and infrastructure support roles * Clean and valid driver's license required Preferred Qualifications * MSP experience * Experience with Microsoft 365 administration * Experience with Google Workspace environments * Experience supporting VoIP phone systems * Familiarity with networking concepts including Wi-Fi, switches, DHCP, DNS, and firewalls * Familiarity with server environments and Active Directory * Industry certifications are welcomed but not required, including: * CompTIA A+ * Network+ * Microsoft Certifications * Google Workspace Certifications What We're Looking For * Professional and customer-focused attitude * Strong communication skills with both technical and non-technical users * Ability to work independently and manage daily responsibilities without constant supervision * Strong troubleshooting and problem-solving skills * Ability to prioritize tasks and respond to changing client needs * Reliable, organized, and detail-oriented * Comfortable working both in the field and in an office environment * Ability to document work clearly and maintain accurate ticket notes * Positive attitude and willingness to learn We are looking for someone who takes ownership of client issues and follows problems through to resolution while maintaining excellent customer service. ## Description Techpro Security Products is looking for a Level 2 IT Field Technician to support our growing Managed IT Services department. This role is ideal for a technician who can independently handle most day-to-day client IT needs while providing excellent customer service and professional onsite support., * Provide onsite and remote technical support for MSP clients * Troubleshoot hardware, software, and network issues across client environments * Troubleshoot desktops, laptops, printers, phones, Wi-Fi, and general office technology * Support Microsoft 365 environments including Outlook, Teams, OneDrive, and user administration * Support Google Workspace environments when applicable * Configure and troubleshoot VoIP phone systems and related devices * Perform workstation deployments, equipment replacements, and new user setups * Troubleshoot basic network and server issues prior to escalation * Respond to support tickets, client emails, and service requests in a timely manner * Document all support activities, troubleshooting steps, resolutions, and client communication clearly in the ticketing system * Communicate technical issues and resolutions clearly to non-technical users * Work independently to manage daily schedules, onsite visits, and assigned tickets * Coordinate with escalation teams including Network Engineers and Systems Administrators when needed * Participate in scheduled onsite projects, maintenance tasks, and after-hours support when required * Maintain a professional appearance and strong customer service while representing the company onsite ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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