> Markdown version of [/jobs/ext/1385792-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/1385792-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Ebury Malaga - **Location:** Madrid, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** JIRA, Business Systems, Performance Tuning, Salesforce.Com, Information Technology, Atlassian Tools, User Accounts - **Published:** July 22, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role * Ownership and Proactivity: You are someone who is proactive in identifying gaps, anticipating potential issues, and proposing solutions before they become major problems. You don't just wait for tickets; you look for ways to improve our systems and processes. * Organized and Prioritized: You possess strong organizational skills and a keen sense of prioritization to effectively manage multiple tasks, work efficiently with deadlines, and ensure critical incidents are addressed first. * Empathetic and Supportive: You are empathic and supportive when interacting with end-users. You understand that you are supporting colleagues and strive to make their technology experience smooth and positive. * Communication: You are fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams. * Team-Oriented Vibe: You are highly team-related and enjoy collaborating. Our team is multidisciplinary, supportive, and always willing to help, and we expect you to match this collaborative and positive vibe. * Growth Mindset: You possess a strong desire to learn new technologies, master complex systems, and continuously expand your technical and business knowledge. ## Description We are looking for a highly motivated and curious Junior Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization. What you'll do 1. Core Application Support * Provide timely and effective technical support for a diverse portfolio of third-party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others. * Manage user accounts, permissions, and licensing within supported platforms. * Triage, troubleshoot, and resolve application-related incidents and service requests, escalating to vendors or internal development teams when necessary. 2. Operations & System Support * Collaborate closely with the Operations team to support mission-critical business systems, including our Core System, Salesforce, and Fenx. * Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability. * Support the integration and maintenance of smaller, specialized departmental applications. 3. Process Improvement & Documentation * Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps. * Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage. * Conduct training sessions or create guides for employees on how to best utilize supported applications. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Should Tech Managers Be Developers First? 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