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# Sales Systems & CRM Functional Analyst

- **Company:** Agilent Technologies, Inc.
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Computing Platforms, Business Systems, Cloud Computing, Release Management, Requirements Management, Salesforce.Com, SAP CS, Information Technology, 3-tier Architectures
- **Published:** July 22, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

We are looking for a strategic thinker who excels in complex tech environments. Our ideal candidate brings:

 + Platform Expertise: Familiarity with Omnichannel environments (Chat/Telephony) and a deep understanding of how CRM, service platforms, and enterprise data integrate.
 + Innovation Mindset: Exposure to AI-enabled tools, workflow automation, and a proactive curiosity for emerging digital transformation trends.
 + Analytical Depth: A "systems thinking" approach to business process analysis and Tier 3 troubleshooting.
 + Collaborative Power: Exceptional communication skills with the ability to bridge the gap between technical IT teams and business stakeholders., + Professional Foundation: 3-5 years of experience in functional analysis or high-level support for enterprise business systems.
 + Language skills: Proficiency in English and fluency in Italian and/or Spanish is preferred
 + Requirements Management: Expert in gathering, documenting, and translating business needs into clear technical specifications.
 + Collaborative Leadership: Proven track record of partnering with IT development teams to implement scalable system enhancements.
 + Tier 3 Expertise: Experience serving as a final point of escalation for complex functional issues and cross-platform analysis.
 + Global Perspective: Ability to operate effectively within complex technological environments supporting diverse, international sales or service organizations.

## Description

+ Business Analysis & Strategy: Translate stakeholder needs into functional specifications and user stories; identify and implement process improvements across the sales and service lifecycle.
 + CRM & Omnichannel Ecosystem: Drive enhancements and operational excellence for Salesforce and SAP Service Cloud, focusing on sales workflows, reporting, and multi-channel engagement.
 + Tier 3 Advanced Support: Serve as the final escalation point for complex system issues; perform cross-platform root-cause analysis and partner with IT to deploy long-term technical fixes.
 + Release Management & Testing: Lead system enhancements from conception to rollout, including managing User Acceptance Testing (UAT) and validating global release readiness.
 + AI & Future-Proofing: Identify and implement AI-driven automation and smart workflows to modernize our commercial platforms.


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