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# Remote IT Support & User Assistance Specialist

- **Company:** Horizon NJ Health
- **Location:** Kansas City, KS, United States (Remote available)
- **Salary:** $58,240.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Data Security, Issue Tracking Systems, Remote Access Technology, Connectivity Problems, Office365, Information Technology, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.careerjet.com/job/usa73e621d582b9383e7b6e6716e4d7193/eaa

## About the Role

* Proven experience in an IT support, service desk, or a similar technical customer service role.
 * Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.
 * Familiarity with remote support software and helpdesk ticketing systems.
 * Excellent troubleshooting and problem-solving abilities with a keen attention to detail.
 * Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues.
 * A proactive, patient, and customer-centric approach to providing support.
 * The ability to work independently and manage time effectively in a remote setting.
 * A strong commitment to maintaining confidentiality and data security, which is paramount in a healthcare environment.

## Description

We are seeking a diligent and customer-focused Remote IT Support & User Assistance Specialist to join our team. In this Full-Time role, you will be the first point of contact for our internal staff, providing crucial technical support to ensure our teams can operate efficiently and effectively. This position is vital for maintaining the technological infrastructure that allows us to deliver exceptional service to our members. This is a remote position, with a preference for candidates based in or near Maryland City, Maryland, United States.
Responsibilities

 * Provide first-line technical support to end-users via telephone, email, and remote-access tools.
 * Diagnose and resolve hardware, software, and network connectivity issues in a timely and professional manner.
 * Install, configure, and maintain computer systems, mobile devices, and applications.
 * Manage user accounts, passwords, and access permissions across various platforms.
 * Log all support incidents and resolutions accurately within our IT service management system.
 * Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.
 * Create and update user guides, knowledge base articles, and other technical documentation.
 * Escalate complex or unresolved issues to the appropriate senior IT personnel or specialised teams.
 * Ensure all activities adhere to the company's IT security policies and data protection standards.


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