> Markdown version of [/jobs/ext/1386630-end-user-support-analyst](https://www.wearedevelopers.com/jobs/ext/1386630-end-user-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Analyst - **Company:** Orgill, Inc. - **Location:** Collierville, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Web Browsers, Issue Tracking Systems, Microsoft Office, Network Connections, TCP/IP, Peripherals, Information Technology, Laptops, Gsuite, User Accounts - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01210d8c684c4f6c ## About the Role Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving Tech-related issues, ensuring smooth operation of our systems and contributing to a productive work environment. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others., * Associate's degree in Information Technology or a related field preferred; equivalent experience considered. * Proven experience (typically 2+ years) in a help desk or end-user support role. * Strong knowledge of Windows operating systems, Google Workspace, macOS (preferred but not required), and common desktop applications (e.g., Microsoft Office Suite, web browsers). * Experience with mobile device management (MDM) solutions is a plus. * Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP). * Excellent problem-solving and troubleshooting skills. * Exceptional communication (written and verbal) and interpersonal skills. * Ability to explain technical concepts to non-technical users. * Strong customer service orientation and a passion for helping others. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * Experience with ticketing systems (e.g., Cherwell, Ivanti Neurons, Service Desk). * Relevant certifications (e.g., CompTIA A+, Microsoft MTA) are a plus. ## Description * Provide exceptional technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues. * Diagnose and resolve technical problems, including operating system issues, application errors, network connectivity problems, and printer malfunctions. * Install, configure, and maintain end-user hardware and software, including desktops, laptops, mobile devices, printers, and peripherals. * Manage user accounts and access permissions within Active Directory, Google Workspace, and other relevant systems. * Document all support interactions in a ticketing system, ensuring accurate and detailed records. * Develop and maintain knowledge base articles and FAQs to empower end-users with self-service solutions. * Proactively identify and resolve potential Tech issues before they impact users. * Collaborate with other teams to ensure seamless service delivery. * Stay up-to-date with the latest technologies and trends in Technology * Contribute to the development and implementation of Tech policies and procedures. * Provide training and guidance to end-users on the use of Tech systems and applications. * Maintain a professional and courteous demeanor while interacting with end-users. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)