> Markdown version of [/jobs/ext/1386680-tech-support-agent](https://www.wearedevelopers.com/jobs/ext/1386680-tech-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Agent - **Company:** Mid-Hudson Cablevision, Inc. - **Location:** Hudson, NY, United States - **Salary:** $39,520.0 - **Contract:** Permanent contract - **Skills:** Dynamic Host Configuration Protocol, Web Browsers, Internet Services, Microsoft Office, Network Monitoring, Software Systems - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a866174135c8e417 ## About the Role * Customer service experience is a must * Have excellent verbal, interpersonal and written communication skills. * Must be proficient with computer skills such as Internet, Microsoft Office, various web browsers and all recent Microsoft Windows software versions. * Must have a professional appearance * Hold a clean, valid NYS Driver's License. ## Description Mid-Hudson is looking for a Tech Support Agent to join its Tech Support Call Center team. We offer a friendly, comfortable business environment. This position is located in our Hudson, NY location and is a full-time 40 hour per week position. Must be available to work nights, weekends and other varying shifts, including overtime and on call hours. Mid-Hudson offers a robust benefit package to full-time employees, including health and dental benefits, 401K, supplemental insurances, life insurance and ESOP benefits. Tech Support agents are responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for broadband internet services. Verifies network outages and escalate to appropriate fix agents to ensure timely resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing and network monitoring tools. Uses multiple software systems and applications to ensure customer service issues are completed accurately. Works on straight forward tasks using established procedures. Core Responsibilities: * Handle inbound customer requests via phone, portal, email, and network monitoring tools. * Manage phone queues. * Ability to diagnose and troubleshoot network issues remotely with both technical and non-technical onsite resources. * Ability to diagnose and troubleshoot DHCP issues remotely with both technical and non-technical onsite resources. * Interface with field service technicians and other internal or external partners as needed to resolve technical troubles. * Independently recognize and diffuse escalated customer situations while setting accurate expectations for issue resolution. * Communicate with customers in a professional manner in all situations. * Perform on-site service calls for troubleshooting customer's connection issues when necessary. * Achieve standards for consistent performance. * Utilize tools and resources to troubleshoot and repair managed services and customer problems. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime and on call time as necessary. * Other duties and responsibilities as assigned. ## Related Videos - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) ## Related Articles - [Dev Digest 181: America Offline! 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