> Markdown version of [/jobs/ext/1386720-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1386720-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** The Emr
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $76,960.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Chrome OS, Issue Tracking Systems, Inventory Management Software, Software Troubleshooting, Break Fix, Casper Suite, Laptops, Gsuite, Google Meet
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02dca7dc4d78f156

## About the Role

* A+ Certification
 * Inventory Systems
 * Ticketing Systems
 * MUST HAVE MAC EXPERINCE

Job Type: Part-time, * Windows: 3 years (Preferred)

 * Hardware/Software break fix: 3 years (Preferred)
 * Mac OS: 3 years (Required)
 * Help desk: 3 years (Required)

## Description

* Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide "Tier 1" support, triage, etc., and escalate as necessary.
 * End-user hardware and software troubleshooting
 * Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
 * Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
 * Monitor and accessory deployment/collection
 * Imaging/Provisioning Laptops/Workstations (not 100% required)
 * Face-to-face support experience. Working with end users to solve IT problems.
 * Laptop & mobile device deployments
 * Upgrading broken devices or any damaged devices
 * Workstation Sweeps - Resetting monitors on a weekly basis
 * Ensure workstation monitors are functioning along with peripherals
 * Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
 * Maintain Storage room assets and counts
 * Interfacing with users to troubleshoot software issues
 * Printer management and preventative maintenance
 * E-waste
 * Wipe all devices before e-wasting


## Related Videos

- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)