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# IT Support Specialist

- **Company:** Job Owl
- **Location:** Manchester, NH, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Software Applications, Microsoft Azure, VoIP, Computer Literacy, Issue Tracking Systems, Network Security, Microsoft Office, Wireless Access Point, Office365, Firewalls (Computer Science), Information Technology, Laptops, Fortinet, Programming Languages
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8a36b6e436c52a8

## About the Role

* 2 years of experience with PCs, printers, laptops, and some server experience.
 * Bachelors in Information Technology, Computer Science, Business Administration or similar field or equivalent experience
 * Excellent communication skills both verbally and written.
 * Experience configuring Fortinet products (firewalls, switches, access points).
 * Advanced knowledge of Windows 10/11 Professional operating systems.
 * Familiarity with Azure/AWS.
 * Experience with Mobile Device Management (MDM) a plus.
 * Advanced troubleshooting knowledge of Microsoft Office and O365.
 * Working knowledge and troubleshooting of standard desktop applications.
 * Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
 * Knowledge of Cat 5e or higher cabling and troubleshooting.
 * Minimum knowledge of switch/router management, with aptitude to expand knowledge.
 * Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
 * Ability to maintain confidentiality with sensitive customer and internal information.
 * Ability and desire to learn new skills quickly.
 * Offer ideas, suggestions, and seek processes to be the best in our industry.

## Description

OWL Services has an immediate opening for an IT Support Specialist based out our Manchester, NH location., The essential functions include, but are not limited to the following:

 * Support office/field inquiries via phone/email/in-person to resolve hardware issues.
 * Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones.
 * Maintain a broad knowledge of operating systems, programming languages, and hardware.
 * Maintain and track all hardware (printers, laptops, etc)
 * Assist in onboarding/orientation of new employees.
 * Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
 * Perform hardware and software upgrades as required.


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