> Markdown version of [/jobs/ext/1386957-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1386957-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CompuCom Systems Holding LLC - **Location:** Springdale, OH, United States - **Experience:** Experienced - **Salary:** $39,000.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Microsoft Office, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Enterprise Software Applications, Software Troubleshooting, Peripherals, Network Support, Network Server - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f9af2823a3445d22 ## About the Role * Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment * Familiarity with A/V conference rooms, ability to interface with central A/V team for support on vendor equipment * Experience providing executive white glove support * Experience with asset management * Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction * Demonstrate high energy given fast-paced environment * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well * Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems * Having experience supporting applications related to engineering, manufacturing, and logistics is a plus * Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet * Ability to work with strong personalities * Managing stress while being able to deescalate tense users is a key attribute * Get work done independently, and for attendance for availability to work scheduled hours * Trusted to work proactively is a key attribute given limited site IT Leaders * Ability to handle multiple projects * Experience working in an enterprise environment * Be physically able to lift up to 40lbs, bend, crawl and climb * Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area ## Description * Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware * Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware * Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes * Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention * Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment * Perform backup, recovery, and security procedures both planned or during emergency * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications * Assist with diagnoses of network hardware and performance problems * Perform approved installation, configuration, and maintenance of physical network * Perform network system administration task both planned or during emergency * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site * Back up and burn end user data * Assist in developing and documenting improvements to current processes * Assist other coworkers in resolution of end users' technical issues across the program * Assist Site Leader in the execution of established processes and escalations ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)