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# Helpdesk Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Fort Belvoir, VA, United States
- **Salary:** $75,000.0 - $79,000.0
- **Contract:** Contract
- **Skills:** ServiceNow IT Service Management, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9048226/helpdesk-specialist

## About the Role

* Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
 * Experience meeting service level goals and targets.
 * Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in helpdesk consolidations or ITSM upgrades.
 * Experience in utilization of Remedy and/or ServiceNow SLA reporting functionality.
 * Experience with Automated Call Distribution systems for call center management and metrics collection.
 * Experience briefing government customers and leadership on service desk metrics and performance.

 * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
 * Because an active or interim DoD clearance is required, U.S. Citizenship is required



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