> Markdown version of [/jobs/ext/1387605-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1387605-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Nesco Resource, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Citrix Systems, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, TCP/IP, VMware Horizon View, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Casper Suite, Laptops, Servicenow, User Accounts
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8a943099e8f806d1

## About the Role

* 3+ years of Desktop Support, Deskside Support, or IT Support experience
 * Strong hands-on experience with Active Directory
 * Windows 10 & Windows 11 administration and troubleshooting
 * Microsoft 365 / Office 365 support
 * Experience supporting Outlook and Exchange
 * Familiarity with Azure AD / Microsoft Entra ID
 * Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentals
 * Experience with ServiceNow or another ITSM platform
 * Excellent troubleshooting and problem-solving skills
 * Strong communication and customer service abilities

Preferred Skills

Experience with any of the following is a plus:

 * Microsoft Intune
 * SCCM / MECM
 * VMware Horizon
 * Citrix
 * PowerShell
 * Jamf
 * Endpoint security tools
 * Mobile Device Management (MDM)
 * Imaging and deployment technologies, If you're passionate about technology, thrive in a fast-paced environment, and enjoy providing exceptional technical support, we'd love to hear from you.

## Description

We're seeking an IT Support Engineer to join a dynamic corporate technology team supporting a fast-paced professional environment. This is a hands-on role where you'll troubleshoot complex technical issues, deploy new technology, and provide exceptional support to end users., * Provide Level 2/3 desktop and deskside support for Windows-based environments

 * Administer Active Directory, including user accounts, groups, password resets, and permissions
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
 * Troubleshoot Windows 10/11 operating systems, desktops, laptops, printers, and peripherals
 * Configure, image, and deploy new computers and hardware
 * Diagnose hardware, software, network, and connectivity issues
 * Support remote access technologies and VPN connectivity
 * Resolve issues involving Group Policy, file permissions, and user profiles
 * Document incidents and resolutions using a ticketing system such as ServiceNow
 * Escalate infrastructure and application issues when appropriate
 * Participate in desktop refreshes, technology rollouts, and IT improvement initiatives
 * Deliver outstanding customer service while supporting a demanding user community


## Related Videos

- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)