> Markdown version of [/jobs/ext/1387669-level-1-systems-engineer](https://www.wearedevelopers.com/jobs/ext/1387669-level-1-systems-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 Systems Engineer - **Company:** Van Ausdall and Farrar - **Location:** Indianapolis, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, Issue Tracking Systems, Local Area Networks, Windows Servers, Virtualization Technology, Office365, Fortinet, Network Server, Cisco, Vmware - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b65d2ba1c5480e08 ## About the Role As a Level 1 Systems Engineer at VAF, a Managed Services Provider (MSP), you will deliver front-line technical support to a diverse portfolio of client environments as well as internal employees. You'll troubleshoot end-user and infrastructure issues, deploy standardized solutions, and collaborate closely with both internal teams and customer contacts-owning tickets from intake through resolution. This role requires strong communication, technical curiosity, and a commitment to delivering world-class client experiences., * A high level of motivation and a strong ability to build positive working relationships * Clear and professional verbal and written communication skills * The ability to actively listen and accurately interpret customer and team needs * Strong diagnostic and troubleshooting skills * Independent problem-solving capability with sound judgment * A collaborative mindset - willing to seek guidance, share knowledge, and learn from fellow Managed Services team members What You'll Bring to the Role * High school diploma or equivalent * 1-2 years' experience in an IT Support/Help Desk role Technical Skills That Set You Apart (Not all required, but strongly preferred) * Previous experience with Networking, Active Directory, Sophos, Microsoft Windows servers, Cisco, Fortinet, VMWare, HP, SAN, NAS, Virtualization, LAN, Servers, AutoTask, COVE, Datto, IT Glue, Scale * Office365 setup and troubleshooting * Net+ Certification * A+ Certification * Microsoft AB-900 ## Description * Quickly responds to support needs via ticketing system. * Consistently monitors service ticket screens for determining support responses. * Responds quickly to all alerts generated by our monitoring platforms. * Interacts with customers to provide real time support. * Accurately notates all details and interactions within tickets, by following established Managed Services protocols. * Follows up as necessary on outstanding tickets. * Ensures that all tickets maintain appropriate ownership. * Follows all proper ticket escalation procedures to ensure timely ticket resolution. * Prioritizes tasks in a fast-paced environment. * Utilizes available documentation, established guidelines, and troubleshooting skills to resolve all support needs. * Remotely accesses systems to resolve support needs. * Participates in a team-focused learning environment by creating knowledgebase content * Partners with management to learn all existing VAF Managed Services platforms and systems. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)