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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Service Cycling Technical Expert - **Company:** Amain.com, Inc. - **Location:** Charlotte, NC, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Desktop Computing, Digital Data, LiveChat, Microsoft Office, Proprietary Software, Computer Equipment, Zendesk - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=93849ac84f06632f ## About the Role * Cycling Expertise: Extensive technical knowledge of bicycles, components, and the cycling industry (prior industry experience or deep mechanical hobbyist experience is absolutely required). * Technical Skills: Proficient with computers (MS Office, Excel, E-mail/Internet) and the ability to quickly learn proprietary software. Minimum typing speed of 25 w.p.m. * Communication: Strong verbal and written communication skills; comfortable presenting information clearly to both customers and internal team members. * Core Aptitudes: High attention to detail, exceptional multitasking abilities in a fast-paced environment, and a strong collaborative mindset. Mathematical Skills: Basic proficiency in measuring, calculating rates/ratios/percentages, and interpreting basic inventory graphs. Physical Demands & Work Environment * Must be able to sit for extended periods (office/call center environment) with occasional standing and walking. * Frequent use of hands and arms to operate computer equipment and handle cycling components. * Occasional bending, kneeling, crouching, reaching, or climbing within a warehouse setting. * Ability to safely lift up to 20 lbs. occasionally. * Comfortable working in a moderate-noise environment (open call center and active distribution warehouse). Key Characteristics Desired * Friendly, engaging, and confident personality when interacting with the public. * Polite, helpful, and solution-oriented approach to customer frustrations. * A dedicated team player with a strong work ethic. ## Description Amain Inc. operates premier online retail brands, including Performancebike.com and Danscomp.com. As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is perfect for a passionate cyclist who thrives on solving complex technical inquiries, guiding customers to the right products, and ensuring an exceptional shopping experience., * Technical Support: Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel. * Customer Consultation: Recommend, select, and help locate merchandise based on unique customer needs; clearly explain product features, care, operation, and warranty information. * Omnichannel Communication: Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email. * Account & Order Management: Process orders through our e-commerce platform and research/resolve customer issues regarding order statuses, account discrepancies, pricing matches, promos, and billing. * Returns & Warranties: Partner with the Returns department to evaluate technical, cycling-related returns, authorize claims, and issue refunds or credits according to company policy. * Inventory Cross-Verification: Proactively research and identify inventory discrepancies by verifying digital data against physical stock in the Distribution Center. * Team Collaboration: Identify and report customer contact trends, workflow bottlenecks, or business concerns to management; contribute to broader department goals as directed. Non-Essential Responsibilities (As-Needed Basis) * Warehouse Support: Assist with inventory quality control, verify warehouse product locations, process vendor returns, and return restocked merchandise to shelves. Outbound Engagement: Conduct outbound sales calls and follow up with customers to resolve return discrepancies. * Front Desk Liaison Backup: Serve as a welcoming face for walk-in guests and handle physical on-site tasks, including: o Processing walk-in customer orders and physical distribution center pickups. o Fulfilling, weighing, measuring, and adjusting inventory counts or descriptions in the warehouse. o Utilizing Zendesk, MS Outlook, and MS Teams to prioritize and manage physical office ticketing needs. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Harnessing the Power of Open Source's Newest Technologies](https://www.wearedevelopers.com/videos/1448-harnessing-the-power-of-open-source-s-newest-technologies) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [You’re a great coder? 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