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# NOC Technician

- **Company:** ENTERPRISE SOLUTIONS INC
- **Location:** Allen, TX, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Amazon Web Services, Border Gateway Protocol, Cloud Computing, CompTIA Network+, Computer Networks, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), Multi-protocol Systems, Session Initiation Protocols, Network Troubleshooting, Microsoft Visio, Network Diagrams, Network Monitoring, Computer Networking Systems, Computer Network Operations, Software Troubleshooting, Network Support, Cisco, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=44c3de75cc61118a

## About the Role

* 1+ years of experience in Network Operations Center (NOC) or telecommunications support.
 * Knowledge of IP networking, network monitoring tools, and troubleshooting methodologies.
 * Certifications such as CompTIA Network+, Cisco CCST/CCNA, or ITIL are preferred., * How many years of experience do you have as a NOC Technician, Network Operations Technician, or Network Support Technician?
 * How many years of experience do you have troubleshooting IP connectivity and network hardware issues?
 * How many years of experience do you have working with IP networking protocols such as VPN, BGP, MPLS, and SIP?
 * How many years of experience do you have using ServiceNow for Incident, Change, and Problem Management?

## Description

* Monitor and maintain computer networks, telecommunications infrastructure, and network systems to ensure optimal performance and uptime.
 * Respond to network alerts, troubleshoot connectivity issues, and resolve incidents within SLA timelines.
 * Perform network monitoring, remote surveillance, and routine performance checks to identify and prevent outages.
 * Manage incidents, changes, and problem tickets using ServiceNow.
 * Coordinate with field technicians, engineers, vendors, and Subject Matter Experts (SMEs) to resolve network issues.
 * Provide technical support to customers via phone, email, and support portals while communicating service-impacting events.
 * Maintain accurate documentation of network outages, incident reports, and quality control records.
 * Troubleshoot IP connectivity, hardware, and telecommunications issues involving VPN, BGP, MPLS, and SIP.
 * Interpret network diagrams and technical documentation using tools such as Microsoft Visio.
 * Support remote and cloud-based network operations, including AWS Cloud environments.
 * Follow ITIL best practices and contribute to continuous improvement of network operations.generated
 * Ensure compliance with company policies, operational procedures, and service quality standards.


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