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# Help Desk- First Shift

- **Company:** Wachter, Inc.
- **Location:** Lowell, AR, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Desktop Computing, Desktop Virtualization, Networking Hardware, Microsoft Office, IP Cameras, Networking Cables, Network Switches, Network Routers, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.careerjet.com/job/useccfb1438eff9b63418136356d4b94ed/eaa

## About the Role

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees., * Excellent written and verbal communication skills.

 * Exceptional problem-solving skills.
 * Strong attention to detail, organizational, and follow-up skills.
 * Efficiently read and decipher manufacturer instructions.
 * Experience with Network switch programming.
 * IP camera programming experience.
 * Perform any other duties not specifically stated herein, but which your supervisor may assign.
 * Operational knowledge of Virtual Desktop Infrastructure (VDI)
 * Operational knowledge of switch configuration and programming.
 * Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
 * Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

## Description

* Works in close coordination with project managers and field technicians on customer-facing projects.
 * Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
 * Ability to follow project documentation to ensure proper execution of project support requirements.
 * Provide service and troubleshooting support to field techs via phone, chats, and emails.
 * Implement, change, and create processes for different project needs when they arise.
 * Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
 * Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
 * Ability to execute and or create programs and scripts.
 * Remotely configure/verify port configurations and network settings.
 * Assist with any other technical needs that we can meet for the teams as they arise.
 * Adhere to all required project safety requirements.


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