> Markdown version of [/jobs/ext/1388994-sme-miscrosoft-windows-microsoft-servers-rds-touch-services](https://www.wearedevelopers.com/jobs/ext/1388994-sme-miscrosoft-windows-microsoft-servers-rds-touch-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL America Inc.
- **Location:** Houston, TX, United States
- **Salary:** $116,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Microsoft Servers, Enterprise Software Applications, Adobe, Deployment Automation, Hardware Debugging
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f34ff32e7359e82f

## About the Role

Windows, MAC & Network basics & DC hands feed exp.

Other Requirements

Windows, MAC & Network basics & DC hands feed exp.

## Description

* Provide second-line investigation and diagnosis after Service Desk * Resolve and close incidents and service requests as per procedures and allocated timelines * Perform hardware repair and upgrades * Escalate unresolved incidents and service requests within agreed timescales * Log incident and service request details per help desk procedures * Communicate with customer regarding incident progress * Ensure tickets are always updated until issues are resolved * Conduct customer satisfaction callbacks and surveys * Complete GET IT training for On-Site Support Analysts * Comply with Quality, Health, Safety and Environment policies and IT policies * Liaise with customers, other IT support groups and third-party providers when necessary * Perform staging of PCs (Requires use of SRSS and/or Autopilot. * Manual O/S imaging, installation, configuration, and upgrades on Schlumberger owned laptops * issued to employees. * Physical support for Network Refresh Activities * User
on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops. * Smart-hand support for AV rooms, network, and facilities * e-waste - Data wiping and clean-up and after activities of handing over the disk to procurement. * COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support * Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners) * OEM Vendor Coordination & Follow-up's

Key Responsibilities

DC hands feet support along with Onsite support Services.


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