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# IT Support Specialist - Junior

- **Company:** SSI People
- **Location:** Framingham, MA, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Excel, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa184929453f2009

## About the Role

* 1-5 years of experience in operations, retail, IT support, or project coordination, including internships or co-ops.
 * Bachelor's degree or equivalent work experience.
 * Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment.
 * Good written and verbal communication skills, with the ability to collaborate cross-functionally and follow through on tasks.
 * Proficiency in Microsoft Office, including Excel, PowerPoint, Teams, and SharePoint.
 * Experience with ticketing systems or issue tracking tools such as ServiceNow, and exposure to retail operations or store systems is preferred.

## Description

Job Summary: We are supporting the search for a Store Operations Specialist - Junior, a role focused on keeping store systems, issue resolution, and operational coordination running smoothly. Our team is looking to present a Store Operations Specialist - Junior opportunity that offers strong cross-functional exposure, hands-on support work, and involvement in project execution across store operations and technology., * Provide day-to-day operational support for store systems, store technology tools, and related processes.

 * Monitor, triage, and respond to incoming support requests from stores and field teams, tracking issues through resolution.
 * Support escalation coordination, partner with IT, Service Desk, and vendors, and help identify recurring issue trends.
 * Assist with project coordination, testing activities, documentation, reporting, and stakeholder communications.


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