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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network/Systems Support Technician - **Company:** AEGIS IT SOLUTIONS, LLC - **Location:** Fort Lauderdale, FL, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Microsoft Outlook, Multi-Factor Authentication, Image Management, Issue Tracking Systems, Azure Active Directory, Microsoft SharePoint, Single Sign-On, TeamViewer, Okta, Microsoft InTune, Computer Equipment, Deployment Automation, User Administration - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23d30619244ed96c ## About the Role * 2+ years of hands-on experience in a deskside, help desk, or IT support role, supporting both Windows and macOS environments * Working experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID, including MFA and conditional access * Experience troubleshooting laptop/desktop hardware, docking stations, monitors, and conference room AV or video conferencing equipment * Comfortable using remote support and RMM tools to diagnose and resolve issues without an on-site visit * Clear, patient communication style with a track record of explaining technical issues to non-technical users * Based in or able to reliably commute to the Fort Lauderdale, FL area, with flexibility to provide remote support outside standard hours when needed Preferred * Experience with modern endpoint security/EDR tools and basic malware remediation * Familiarity with device provisioning and imaging tools such as Windows Autopilot * Experience with a ticketing system such as Jira Service Management * Exposure to Okta or another single sign-on / identity provider * CompTIA A+, Network+, or a Microsoft 365 certification ## Description In your first year, you'll become the go-to technician for a defined set of client accounts - resolving the majority of tickets remotely, stepping in for hands-on deskside work when it's genuinely needed, and building the kind of client trust that turns a support ticket into a five-minute conversation. You'll also keep new-hire onboarding and departures running smoothly, help keep endpoints secure and up to date, and contribute to the monthly reporting that shows clients exactly how their environment is performing. What You'll Do * Provide deskside and remote support for laptops, desktops, mobile devices, and conference room AV equipment across a mixed Windows/Mac environment * Administer and troubleshoot Microsoft 365 (Outlook/Exchange, Teams, SharePoint, OneDrive) and identity/access tools (Microsoft Entra ID, MFA, conditional access, Intune) * Own new-hire and departure workflows end to end: account provisioning, device imaging and deployment (Windows Autopilot and Mac provisioning), and secure offboarding * Triage and resolve tickets through the team's ticketing system, meeting response and resolution targets and documenting every interaction clearly * Respond to endpoint security alerts, remediate malware, and manage OS and driver patching across the device fleet * Use remote support and RMM tooling (e.g., TeamViewer, NinjaRMM) to resolve issues without requiring an on-site visit whenever possible * Escalate infrastructure-level issues to the network and security teams while owning resolution of end-user-facing problems, and contribute to monthly reporting on ticket volume and trends ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)