> Markdown version of [/jobs/ext/1389132-technology-operations-manager](https://www.wearedevelopers.com/jobs/ext/1389132-technology-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Operations Manager - **Company:** Pinnacle Inc. - **Location:** Greensboro, NC, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Document Management Systems, Knowledge Management, Power BI, Data Streaming, Microsoft Power Automate, Tools for Reporting, Powerapps - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6006578def8eb78 ## About the Role These are not required. They are the kinds of experience we'd love you to highlight if you have them: * 3+ years of vendor or managed services partnership management * Microsoft, Azure, or comparable cloud-platform certifications * Power Platform familiarity (Power BI, Power Automate, Power Apps) * Experience in small-to-mid-sized businesses or professional services firms ## Description * Vendor Governance: Own the operating relationships with our managed services partner, software vendors, and application developers. Track contracts, renewals, and performance; compare quotes; escalate issues; and translate vendor updates into clear summaries for leadership. * Technology Operations: Coordinate onboarding, offboarding, permissions, licensing, and asset inventory. Maintain visibility into the technology support queue, track recurring issues, and serve as the internal point of escalation for partner-delivered services. * Platform Governance: Set usage standards for our communication, collaboration, document management, project tracking, and reporting platforms. Coordinate training, create internal how-to guides, and improve adoption across the company. * Technical Project Coordination: Clarify scope and business requirements with stakeholders and vendors. Maintain project plans, track action items, escalate risks, and keep leadership informed - without requiring them to chase you. * Documentation & Knowledge Management: Maintain system maps, vendor directories, license inventories, SOPs, decision logs, and ownership matrices. Reduce dependence on undocumented institutional knowledge across the company. YOUR FIRST 90 DAYS The best candidates think in outcomes, not tasks. Here is what we would expect to see in your first 90 days: * A total technology department assessment: A written picture of Pinnacle's current technology state - systems in use, ownership, condition, gaps, and quick wins - grounded in conversations with each department leader. * A current-state systems map: A living document of the platforms, integrations, licensing, and data flows across the company. Something Pinnacle can maintain internally going forward. * Integration into (and improvement on) our strong strategic technology partner framework: Not a rebuild of the MSP relationship, but an audit of how it's working, where it's excellent, and where it can be strengthened. * Working alongside the President/CIO and Fractional CTO on ongoing digital transformation initiatives: Contribute execution discipline to strategic initiatives already in motion - from AI adoption to platform modernization. * Established operating cadence with the MSP, software vendors, and internal stakeholders: Standing meetings, agendas, action-item tracking, and reporting cadence that leadership can rely on. * A first draft of the vendor and license inventory: Contracts, renewal dates, license counts, spend, and utilization - the foundation for every optimization that follows. HOW WE HIRE Pinnacle hires around five values: Aspire, Navigate, Lead, Build, and Summit. If that language feels like something you'd want to live by, this role will make sense to you. We are looking for someone who: * Is technically credible and comfortable with mainstream business productivity, collaboration, and identity and access platforms * Has worked with managed services partners or technology vendors - and knows how to set expectations and hold them * Documents naturally and sees documentation as part of the job, not extra work * Takes initiative while staying grounded and practical * Drives work through obstacles rather than reporting that work is stuck * Communicates clearly with both technical and non-technical audiences * Enjoys being part of a team and contributing to a positive environment, Tell us about a vendor relationship you've owned end-to-end - what worked, what didn't, and what you would do differently. If your answer stays at the level of "we had monthly meetings," we probably won't be the right fit., You will have an office at our Greensboro location, with a hybrid schedule built around getting the work done well. We expect in-person attendance for the meetings and functions where it matters. ## Related Videos - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)