> Markdown version of [/jobs/ext/1389225-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1389225-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Insight Global - **Location:** Conyers, GA, United States - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Desktop Computing, Issue Tracking Systems, Software Engineering, Laptops - **Published:** July 22, 2026 - **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/georgia/conyers/help-desk-analyst/job-544288/ ## About the Role * Must work onsite 5 days per week 5 years' experience working as a help desk or desktop support technician (will do some hands on work and interact with the business) o Total users -- 1500+ (40 tickets per week per person a week) * Strong customer service skills and follow through on tickets and issues * Experience working with AD and setting up new users o Change passwords o Group policy o User group creation * Experience working with 0365 within the admin console * Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations o Windows 11 support * Experience supporting printer issues local as well as network printers * Ability to troubleshoot connectivity issues -- IP config/computer won't connect to printer/wireless connectivity * Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive o Basic understanding of the concept from on prem verses the cloud * Strong troubleshooting skills Nice to Have Skills & Experience * Any experience working with MDM -- mobile device management * Experience working with Service Manager ticketing system o Experience working in a warehouse helpdesk capacity or support a warehouse ## Description A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)