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# Help Desk Specialist

- **Company:** TechFlow Inc
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, CompTIA Security+, Databases, Local Area Networks, Microsoft Office, Networking Basics, Network Service, Software Engineering, Software Systems, Peripherals, Computer Equipment, Information Technology, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87791663/1

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field.
 * 2+ years of experience in a help desk, desktop support, or IT support role.
 * Familiarity with ITIL frameworks and help desk best practices.
 * Proficiency with Windows operating systems, Microsoft Office 365, and common enterprise desktop applications.
 * Experience with help desk ticketing systems (e.g., Remedy, ServiceNow, or equivalent).
 * Working knowledge of PC hardware, peripherals, and LAN/network fundamentals.
 * Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues under pressure.
 * Ability to obtain Public Trust Security Clearance.

Preferred Qualifications

 * Experience supporting users in a government or DoD environment preferred.
 * CompTIA A+, CompTIA Security+, or equivalent certification preferred.

## Description

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment. In this role, you will serve as a front-line resource for end users, providing responsive technical support to ensure the continued availability and performance of mission-critical systems. You will work alongside systems administrators, cybersecurity personnel, and government stakeholders in a dynamic, highly technical government setting.

Hybrid Remote: (Must have the ability to attend in person meetings Northern VA/DC Metro area), * Provide first and second-tier technical support to end users for PC, server, and mainframe applications and hardware.

 * Respond to and diagnose problems through structured discussions with users, including problem recognition, research, isolation, and resolution.
 * Utilize problem management databases and help desk ticketing systems to track and resolve issues.
 * Coordinate with network services, software systems engineering, and applications development teams to restore service and identify root causes.
 * Escalate complex problems to appropriate personnel and follow through to resolution.
 * Assist in evaluating business problems and recommending vendor software packages and solutions.
 * Support the evaluation, implementation, and testing of end-user computing packages, equipment, and prototypes.
 * Consult with client management and staff regarding PC and LAN systems issues and recommend corrective actions.


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