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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Rush Group Limited, L.L.C. - **Location:** Kansas City, KS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Documentation, Cyber Security, Desktop Computing, Disaster Recovery, Network Troubleshooting, Microsoft Office, Network Connections, Reliability Engineering, SQL Databases, Transmission Control Protocol (TCP), Wireless Networks, Network Routers, Wireless Devices, Information Technology, Laptops - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7008041fd0038783 ## About the Role * Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience. * 1-2 years of IT support experience, preferably within a manufacturing or industrial environment. * Experience supporting Windows operating systems, Microsoft Office, Active Directory, TCP/IP networking, printers, scanners, switches, routers, and wireless infrastructure. * Familiarity with SQL, ERP/MES systems, production broadcast systems, or manufacturing technologies is preferred. * Strong troubleshooting and analytical problem-solving skills. * Excellent communication and customer service skills with the ability to support employees at all levels. * Ability to prioritize multiple tasks in a fast-paced production environment. * Demonstrated ability to maintain confidential information and exercise sound judgment. * Experience supporting Just-in-Time (JIT) manufacturing operations is preferred. Health, Safety, Physical & Travel Requirements * Ability to work throughout a manufacturing environment, including standing, walking, bending, climbing ladders, and occasionally lifting up to 40 pounds. * Ability to safely work around production equipment while wearing required PPE. * Ability to respond quickly to production-related technical issues. * Flexibility to work overtime, weekends, or off-shift hours when required to support business operations. ## Description * Support manufacturing by troubleshooting and resolving hardware, software, and network issues that impact production. * Maintain production broadcast systems, error-proofing systems, customer communication interfaces, scanners, printers, and associated hardware. * Install, configure, maintain, and upgrade desktops, laptops, mobile devices, printers, and peripheral equipment. * Monitor and maintain network connectivity, switches, routers, wireless devices, and server infrastructure. * Maintain backup hardware, software, and disaster recovery documentation for production systems. * Support preventative maintenance activities to maximize equipment reliability and minimize downtime. * Partner with vendors and corporate IT on system implementations, upgrades, and troubleshooting. * Maintain system documentation, asset inventories, and technical procedures. * Support continuous improvement, automation, and technology enhancement initiatives. * Monitor IT security, user access, and system integrity while maintaining confidential information. * Document support activities and ensure timely resolution of service requests. * Follow all company safety policies and support emergency response procedures. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)