> Markdown version of [/jobs/ext/1389941-l2-enterprise-operations-engineer](https://www.wearedevelopers.com/jobs/ext/1389941-l2-enterprise-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# L2 Enterprise Operations Engineer

- **Company:** Koniag Services, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Configuration Management, Monitoring of Systems, Information Security Management, Microsoft Servers, Release Management, VMware Virtualization, Information Technology, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://dejobs.org/x/x/48BA754FBECF42F595367E993C9BD7C2/job/

## About the Role

* 3-5+ years of experience with IT or computer information systems
 * Experience with troubleshooting IT hardware
 * Experience with Active Directory management
 * Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
 * Knowledge of Microsoft Server Operating Systems and VMWare virtualization
 * Ability to work independently on projects and advanced tickets.
 * Bachelor's Degree in related-field or equivalent experience.

Clearance Requirement:

 * Top Secret security clearance

## Description

* Coordinate with IT service center and/or EL1 Service Desk
 * Execute EL2 Service Request Management, Incident Management, and Problem Management processes.
 * Resolve EL2 tickets, i.e., customer escort, device installation, break-fix, etc.
 * Route and escalate remaining tickets to appropriate EL3 SMEs
 * Integrate with other service providers, as necessary.
 * Refer unrelated tickets to appropriate entity.
 * Complete EL2 tickets within the target time defined by the SLA.
 * Implement rules and Standard Operating Procedures directed by Diplomatic Security and the FAH or FAM
 * Maintain trouble-shooting guidelines and directories supporting the Program Office services.
 * Participate in other ITIL processes (configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management)
 * Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness.


## Related Videos

- [Monoskope: Developer Self-Service Across Clusters](https://www.wearedevelopers.com/videos/329-monoskope-developer-self-service-across-clusters)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)