> Markdown version of [/jobs/ext/1389973-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1389973-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Yello
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software Bug Management, Software as a Service, Single Sign-On, Extensible Markup Language (XML), Bug Reporting
- **Published:** July 22, 2026
- **Apply:** https://talent.recsolu.com/external/requisitions/22_3TnVYEPov2sO7KvsG4A/apply?locale=en

## About the Role

+ 3-5 years of experience in technical support, production support, or SaaS environments
 + Experience troubleshooting integrations and APIs, including SSO or third-party systems
 + Strong analytical and problem-solving skills
 + Ability to work independently on complex issues
 + Strong communication skills across technical and non-technical audiences

## Description

We are seeking a skilled and analytical Technical Support Specialist to join our Customer Support team. This role focuses on independently handling escalated production and integration issues, performing root cause analysis, and collaborating closely with Engineering. You will play a key role in resolving complex technical challenges and improving support processes.

How You'll Make An Impact
Escalation Management

 + Independently manage assigned issues within the Production Support Queue
 + Handle assigned escalations within the Integration Support Queue, including troubleshooting and resolution
 + Ensure timely updates, prioritization, and clear documentation for all issues
Technical Support & Troubleshooting

 + Investigate escalated issues to determine root cause for assigned issues
 + Identify and communicate workarounds and recommended next steps
 + Troubleshoot integrations, including:
 + Address Book integrations
 + Single Sign-On (SSO)
 + XML Feeds
 + USA Jobs
 + Assessment platforms
 + LinkedIn integrations
Cross-Functional Collaboration

 + Partner directly with Engineering on bug investigations and technical issues
 + Provide clear reproduction steps, impact analysis, and supporting data
 + Track issues through resolution and communicate updates to stakeholders
Incident Support

 + Participate in incident response efforts, including investigation and communication
 + Help ensure timely and accurate updates during incidents
 + Release Communication & Documentation
 + Assist Senior Technical Support Specialist with release notes for bug fixes, ensuring clarity and alignment with customer impact
 + Translate technical changes into clear, customer-facing language
 + Share resolved issue updates with internal teams
 + Team Support & Process Improvement
 + Provide guidance to other Support and Success team members
 + Identify recurring issues and suggest process or documentation improvements
 + Contribute to knowledge base and troubleshooting resources


## Related Videos

- [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark)
- [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure)
- [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication)
- [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)