> Markdown version of [/jobs/ext/1390007-workplace-experience-systems-analyst](https://www.wearedevelopers.com/jobs/ext/1390007-workplace-experience-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Workplace Experience Systems Analyst

- **Company:** Latham & Watkins LLP
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, Web Development, Knowledge Management, Microsoft SharePoint, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a8f2dc89105925c

## About the Role

* Exhibit in-depth knowledge of ServiceNow, SharePoint, HTML, iManage, and other KM and web development tools
 * Possess strong knowledge of Microsoft Office applications
 * Demonstrate the ability to learn quickly and adapt to new customizations and new software as the firm rolls it out

And have:

 * A high school diploma or equivalent
 * A minimum of three (3) years of experience in knowledge management, with significant expertise in managing ServiceNow knowledge bases
 * A minimum of three (3) years of computer-based customer support experience

## Description

The Workplace Experience Knowledge Management Analyst is an integral part of Latham's Workplace Experience ("WE") team. This role will be responsible for playing a crucial role in the strategic development and technical enhancement of the organization's Knowledge Management ("KM") systems and assets, while leading the development and maintenance of the Workplace Experience Knowledge Bases. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications:
Other key responsibilities include:

 * Understanding internal and external clients' requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
 * Assisting with the design and maintenance of the Workplace Experience Intranet and Website document repositories
 * Gathering information provided by SMEs, ensuring that published content is clearly articulated and easy to follow and is consistent with the firm's standard style and format
 * Creating, curating, and updating learning materials, standards, and workflow documents that support business processes and WE Systems initiatives
 * Coordinating efforts to ensure timely response to and handling of Knowledge submissions, including new articles, revisions, and feedback
 * Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains


## Related Videos

- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Angular Unleashed: Mastering Modern Web Development with Angular](https://www.wearedevelopers.com/videos/685-angular-unleashed-mastering-modern-web-development-with-angular)
- [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)
- [Long-Term Employment vs Job Hopping](https://www.wearedevelopers.com/magazine/419-long-term-employment-vs-job-hopping)