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# IT/VoIP Technician

- **Company:** Engineered Communication Systems, Inc.
- **Location:** Ammon, ID, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Secure Shell (SSH), Microsoft Windows, VoIP, Hypertext Transfer Protocols (HTTP), Traceroute, Network Model, Private Branch Exchange (PBX), Performance Tuning, TCP/IP, Wireless Access Point, Network Routers, Diagnostic Tools, Computer Networking Systems, Internet Protocol Telephony, File Transfer Protocol (FTP), Firewalls (Computer Science), Information Technology, Network Support
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=699d737757ed328b

## About the Role

Our technicians are problem-solvers who enjoy working independently, take pride in their work, and genuinely care about helping customers succeed. You'll be trusted to represent IDeACOM ECSI with professionalism, clear communication, and strong technical expertise., · Experience with Microsoft 365, Server 2022/2025, VoIP systems, TDM, LAN/WAN networking, and structured cabling.

· Ability to troubleshoot routers, switches, wireless access points, and perform programming or configuration tasks.

· Understanding of firewalls, routers, PBX, switches, TCP/IP, and related protocols.

· Knowledge of Internet protocols (SSH, FTP, SFTP, HTTP) and diagnostic tools (ping, trace route, dig, etc.).

· Strong attention to detail, organization, and documentation.

· Excellent interpersonal and verbal communication skills.

· Prior experience in network support or troubleshooting (1+ year) preferred.

Who We're Looking For

· Customer-focused: Skilled communicators who build trust and resolve issues effectively.

· Dependable: Professionals who show up on time, keep commitments, and deliver results.

· Team-oriented: Eager to learn, share knowledge, and support one another.

· Driven: Motivated to improve their craft and grow within the company.

· Value-aligned: Embody integrity, a can-do attitude, and fanatical attention to detail.

IT skills and experience are a plus - but we're willing to train the right individual who aligns with our culture and values.

## Description

We are seeking a full-time IT/Telephone Technician to join our growing team. You will play an integral role in troubleshooting and supporting business phone systems (VoIP and traditional), data networks, and IT infrastructure for our clients., · Troubleshoot and maintain business VoIP and network systems.

· Perform network modeling, analysis, and performance tuning.

· Enforce company standards and policies for systems and configurations.

· Manage customer expectations and escalations with professionalism and clarity.

· Communicate complex technical issues in a way that clients can easily understand.

· Collaborate effectively with carriers, vendors, and internal teams.

· Maintain a high level of customer satisfaction through reliable, responsive service.


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