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# IT Support Specialist

- **Company:** Reliant Group
- **Location:** Honolulu, HI, United States
- **Salary:** $52,000.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Environments, Microsoft Office, Software Configuration Management, CompTIA Strata - PC Hardware Technology Engineer, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology
- **Published:** July 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=453b79e91a01d279

## About the Role

The ideal candidate will be detail-oriented, have excellent communication skills, and demonstrate strong technical and documentation abilities. Previous experience in an IT support or field service role is preferred., * 1+ year of hands-on IT experience

 * Proven experience in technical support or IT support roles
 * Solid understanding of desktop and laptop hardware troubleshooting
 * Excellent communication skills with a focus on customer service.
 * Ability to work independently as well as part of a team in a fast-paced environment.
 * Proficiency in Windows installation and software configuration
 * Experience with printers, scanners, and other peripherals
 * Customer-focused mindset and strong work ethic
 * Ability to multitask and manage time effectively
 * Demonstrate strong written communication skills
 * Complete administrative tasks accurately and efficiently, * 1+ years of IT field service experience
 * Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus
 * Experience working in airport or transportation environments a plus

General Expectations

 * Maintain a professional appearance and adhere to company dress code
 * Represent the company positively in all interactions
 * Follow company policies, safety guidelines, and operational procedures
 * Submit accurate timesheets, documentation and other deliverables
 * Keep work areas clean and organized
 * Collaborate with team members and communicate effectively with clients
 * Be a reliable self-starter capable of working independently

## Description

* Provide exceptional onsite IT support with a focus on customer service
 * Proactively respond to and resolve break/fix incidents
 * Manage IT service tickets, ensuring timely updates and resolutions
 * Perform hardware support for desktops and laptops
 * Support and troubleshoot mobile devices
 * Maintain, troubleshoot, and repair baggage printers
 * Install new computers, monitors, and other IT hardware as needed
 * Manage and maintain computer hardware and software, including installation and configuration.
 * Troubleshoot software issues across various platforms including Microsoft Office applications.
 * Support desktop environments by resolving problems related to operating systems such as Windows and macOS.
 * Assist in the management of IT infrastructure including LAN setups and network
 * Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.
 * Help with upcoming projects as needed.


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