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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Services Product Manager for IT Systems (Global) - **Company:** Vertiv Corporation - **Location:** Westerville, OH, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Uptime, Information Technology - **Published:** July 22, 2026 - **Apply:** https://www.disabledperson.com/jobs/73798227-services-product-manager-for-it-systems-global ## About the Role * Bachelor's degree in Engineering, Business, Operations, or related field (technical orientation preferred). * 7-12+ years of experience in services product management, lifecycle services, channel/partner programs, or IT infrastructure services. * Strong familiarity with IT Systems products and use cases in critical environments (e.g., single-phase UPS, rack PDUs, enclosures, edge deployments, distributed IT). * Demonstrated success building and scaling partner-ready portfolios and working with distribution and reseller ecosystems. * Proven ability to influence cross-functionally in a global matrix environment (R&D, Engineering, Channel Sales, Regional Services, Digital, Operations). * Strong commercial acumen: packaging, pricing, margin management, and partner enablement. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion., No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. ## Description The Global Product Manager - IT Systems Services is responsible for defining, developing, and scaling Vertiv's global services portfolio for IT Systems products, including single-phase UPS, rack power distribution units (rPDUs), and enclosures. This role owns the service offering strategy from concept through global deployment, ensuring offerings are serviceable, scalable, commercially viable, and-critically-partner-ready for routes to market that include distribution, eChannels, resellers, VARs, and other partner ecosystems. A core focus of this role is building a partner-first services portfolio: creating standardized service packages that partners can easily position, quote, transact, and deliver (directly or via Vertiv), while maintaining global consistency and protecting customer experience. The role requires deep cross-functional collaboration with IT Systems BU leadership, R&D, engineering, regional execution teams, Sales/Channel teams, digital commerce teams, and external partners. Key Responsibilities 1) Service Portfolio Strategy & Development (IT Systems) * Define and own the global roadmap for IT Systems services across the lifecycle-from project services (e.g., installation, commissioning, startup) to lifecycle services (e.g., maintenance plans, battery services, break/fix, advanced support, renewals). * Translate customer needs (uptime, speed of deployment, simplified operations, compliance, reduced risk) into standardized global service offerings. * Develop clear service definitions including scope, entitlements, deliverables, exclusions, SLAs, and service tiering. * Ensure each offering is designed for the IT Systems business model, including high-velocity, repeatable deployment and "channel-friendly" packaging. 2) Partner-Ready Portfolio & Partner Strategy (Primary Emphasis) * Build and maintain a Partner-Ready Services Portfolio that aligns with distribution and eChannel motions, including: * Packaged service SKUs and attach-ready bundles (product + service) * Partner-friendly service options (e.g., "Install + Commission," "Advanced Exchange," "Next Business Day," "Battery Replacement," "Preventive Maintenance") * Standard commercial models (referral, resell, co-deliver, partner-deliver with Vertiv certification) * Define partner strategy for services across routes-to-market: * Which services should be partner-sell / Vertiv-deliver vs. partner-sell / partner-deliver vs. Vertiv-direct * Where to use authorized service partner models and certification requirements * Create partner enablement frameworks that remove friction from selling and delivering services, including playbooks, quoting guidance, and standardized packaging. * Establish governance and rhythm with partner stakeholders to drive: service attach, renewals, consistent customer experience, and reduced delivery variability. 3) Global Deployment & Regional Enablement * Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale. * Develop and maintain standardized global service artifacts: * Statements of Work (SOWs) and scope templates * Standard Operating Procedures (SOPs) and delivery standards * Service delivery playbooks, training content, partner toolkits, and certification paths * Support regional adaptation where required (regulatory, labor models, logistics, partner footprint) while protecting global standardization. 4) Cross-Functional Collaboration (R&D, Engineering, External Partners) * Partner with IT Systems BU product management, R&D, and engineering to drive design-for-serviceability and serviceability requirements into new products (e.g., modularity, diagnostics, replaceable components, documentation). * Collaborate with digital teams to enable digital-first service motions (registration, warranty activation, entitlement tracking, self-service, remote support, eCommerce attach). * Engage external partners (distribution, resellers, installers, service partners) to validate service packaging, delivery feasibility, and enablement readiness. 5) Commercialization, Value Messaging & Pricing * Define pricing frameworks that work in partner routes-to-market (list price guidance, discount structures, channel margin considerations, and attach incentives). * Partner with Sales, Channel leadership, and Finance to establish margin targets, profitability guardrails, and price corridors by region. * Build sales and partner-facing value messaging and ROI narratives focused on: deployment speed, uptime assurance, risk reduction, and predictable cost of ownership. 6) Lifecycle Performance Management & Continuous Improvement * Track service adoption and health metrics across partner and direct motions: * Attach rate by route-to-market (distribution/eChannel/direct) * Partner activation and certification progress * Delivery quality, customer satisfaction, and repeatability * Renewal rates and installed base penetration * Continuously refine offerings using field feedback, partner input, and execution data-improving standardization, profitability, and customer experience., * Act with urgency * Foster a customer-first mindset * Think big and execute * Lead by example * Drive continuous improvement * Learn and seek out development * Promote transparent & open communication ## Related Videos - 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