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# Technical Support/Desk Engineer

- **Company:** Infoyogi LLC
- **Location:** Longmont, CO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Command-Line Interface, Cyber Security, Computer Networks, Domain Name System (DNS), Windows PowerShell, Information Technology
- **Published:** May 28, 2026
- **Apply:** https://www.dice.com/job-detail/13bfba83-6d4b-4784-9b29-2ea8e940a48e

## About the Role

Our team is looking for a student with an interest in technology who works well in a customer-facing role. The ideal candidate can patiently take the time to understand an issue properly document it and can comfortably navigate a PC to perform basic troubleshooting., * Troubleshooting: Basic understanding of Windows troubleshooting.

 * OS Familiarity: Comfort with Android/iOS. A general understanding of MacOS would be helpful but is not required.
 * Soft Skills: Customer-oriented mindset, patience, and a customer-focused attitude to help non-technical users.
 * Communication: Good communication skills, both verbal and written, for assisting users and documenting issues.
 * Teamwork: Ability to work in a team and learn from others.
 * Education: Students pursuing a degree related to technology-such as Management Information Systems (MIS), Business Technology Management, or Information Technology-are ideal, but this is not strictly required., * PowerShell or command line (CLI) familiarity.
 * CompTIA A+ certification.
 * Familiarity with networking concepts (DNS, LAN, WAN).

## Description

* Providing first-level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.
 * Assisting the IT team with system provisioning and device refresh/replacements.
 * Helping to set up devices or mobile accessories.
 * Maintaining physical and virtual asset stockrooms.

Workflow & Documentation

 * Analyzing technician (peer) workflows to identify areas of improvement and optimization.
 * Identifying technician workflows which do not have supporting process documentation.
 * Writing clear documentation and taking detailed notes to capture problems correctly.
 * Ensuring that requests are being prioritized and closed in a timely manner.

Collaboration & Compliance

 * Communicating status updates with internal clients.
 * Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT support.
 * Engaging in knowledge-sharing sessions and training to enhance technical skills.
 * Learning and adhering to company policies and procedures regarding IT security and data privacy.


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