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# IT Support (L2) M/V/X

- **Company:** Michael Page
- **Location:** Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, VoIP, Citrix Systems, Cisco WebEx, Office365, Peripherals, Servicenow
- **Published:** July 23, 2026
- **Apply:** https://www.actiris.brussels/fr/citoyens/detail-offre-d-emploi/?reference=5906336

## About the Role

* Degree in IT or equivalent experience.
 * 4 to 6 years of experience in IT support, ideally within a professional services environment.
 * Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
 * Familiarity with ticketing tools (e.g., ServiceNow).
 * Excellent analytical and problem-solving skills with the ability to prioritize tasks.
 * Strong communication and customer service mindset.
 * Ability to work under pressure and interact with stakeholders at all levels.
 * IT certifications (e.g., A+, Microsoft) are a plus.
 * French or Dutch and English

Compétences linguistiques

 * Français (atout)
 + Comprendre : Expérimenté - (C1)
 + Écrire : Expérimenté - (C1)
 + Lire : Expérimenté - (C1)
 + Parler : Expérimenté - (C1)

## Description

* Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
 * Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
 * Manage incidents through a ticketing system and ensure proper resolution or escalation.
 * Support network, telephony (VoIP), and mobile (iOS) issues.
 * Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
 * Document solutions and contribute to continuous improvement initiatives.
 * Collaborate with European IT teams on projects and deployments.
 * Participate in on-call rotations and occasional out-of-hours work for rollouts or events.


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