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# Projectmanager CRM Operations

- **Company:** Digitallstars
- **Location:** Utrecht, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Customer Data Management, Salesforce.Com
- **Published:** July 23, 2026
- **Apply:** https://digitallstars.nl/vacature/projectmanager-crm-operations/#cc-job-apply

## About the Role

* Hbo werk- en denkniveau;
 * Enkele jaren ervaring in CRM, marketing operations, projectcoördinatie of een vergelijkbare rol;
 * Ervaring met CRM-systemen zoals Salesforce of een vergelijkbaar platform;
 * Je schakelt makkelijk tussen techniek, data en businessvraagstukken;
 * Je hebt ervaring met procesverbetering, implementaties en stakeholdermanagement;
 * Je werkt gestructureerd, neemt eigenaarschap en communiceert duidelijk;
 * Kennis van Jira is mooi meegenomen.

## Description

Ben jij iemand die energie krijgt van procesverbetering, CRM-projecten en het verbinden van business, IT en externe partners? In deze rol ben jij de spil in het CRM-domein en zorg je dat systemen, data en klantreizen soepel samenwerken.

Je werkt aan de doorontwikkeling van CRM-operations, met aandacht voor slimme automatisering, betere personalisatie en betrouwbare datastromen. Daarbij schakel je dagelijks met collega's uit marketing, sales, aftersales en IT om plannen concreet te maken en goed uit te voeren.

* Coördineren van CRM-projecten, implementaties en wijzigingen in systemen en processen;
 * Bewaken en verbeteren van CRM-operations, governance en klantdata;
 * Vertalen van wensen naar heldere requirements, user stories en testscenario's;
 * Afstemmen met interne stakeholders, IT en leveranciers over voortgang, koppelingen en oplossingen;
 * Monitoren van KPI's, signaleren van knelpunten en doorvoeren van verbeteringen in customer journeys.


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