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# IT operation(Mandarin Speaking Required)

- **Company:** Zhejiang Cainiao Supply Chain Management Co., Ltd.
- **Location:** Hellevoetsluis, Netherlands
- **Salary:** €3,333.0 - €3,917.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Networking Hardware, OSI Models, Knowledge Management, TCP/IP, Wireless Networks, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=f08e98fe38e2523f

## About the Role

* Bachelor's degree in Computer Science or an IT-related field, OR 1+ years of experience in IT systems or a relevant field.
 * 1+ years of experience in a technical help-desk or desk-side support environment.
 * 1+ years of experience with Microsoft Windows 10, plus familiarity with at least one of the following: Mac OS X or Linux.
 * 1+ years of experience with networking hardware and concepts, including DNS, DHCP, OSI Model, and TCP/IP.
 * Proficiency in both Mandarin and English (written and reading).

## Description

* Acquire and maintain current knowledge of relevant IT policies to provide technically accurate solutions to users.
 * Perform hardware procurement and asset management.
 * Troubleshoot and support LAN, WAN, Wireless networks, and on-site servers via tickets, alerts, and change management processes.
 * Create and maintain technical documentation.
 * Manage ticket queues to ensure timely resolution of requests.
 * Handle requests and technical project work through to completion.
 * Assist with triaging and escalating system or network outages to minimize downtime.
 * Provide on-call support for Severity 1 (Sev1) and Severity 2 (Sev2) incidents.
 * Handle escalations from Level 1 support teams.
 * Follow, update, and create Standard Operating Procedures (SOPs) to improve team knowledge management.
 * Perform after-hours work for change requests as required.


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