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# IT Support Engineer

- **Company:** HappyCustomers
- **Location:** Amsterdam, Netherlands
- **Experience:** Experienced
- **Salary:** €3,400.0 - €4,400.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Information Technology
- **Published:** July 23, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=703d04a278442116

## About the Role

* MBO+ werk- en denkniveau
 * Minimaal 4 jaar ervaring in ICT-support
 * Klantgerichte communicatie en analytisch vermogen
 * Proactieve houding en verantwoordelijkheidsgevoel
 * Oog voor veiligheid en secuur werken
 * Bekendheid met ITIL is een pré

Ben jij een professional die communicatief sterk is, verantwoordelijkheid durft te nemen en begrijpt dat effectieve ICT-support draait om mensen én technologie?

## Description

De organisatie is op zoek naar een ervaren ICT Support Engineer die complexe IT-vraagstukken kan oplossen en zowel reguliere gebruikers als VIP-gebruikers kan ondersteunen. Je hebt aantoonbare ervaring met Azure, Active Directory, telefoniebeheer, image-beheer en Apple-apparatuur.

* Afhandelen van IT-incidenten via telefoon, e-mail en ticketsysteem
 * Installeren, configureren en beheren van laptops, desktops en mobiele devices
 * Uitvoeren van telefoniebeheer, inclusief installatie en configuratie van toestellen
 * Maken en uitrollen van laptop-images met de beschikbare deployment-tools
 * Beheren en ondersteunen van Azure- en Active Directory-omgevingen
 * Ondersteunen van Apple-apparatuur (MacBooks, iPhones, iPads)
 * Leveren van VIP-support met prioritaire opvolging en proactieve begeleiding
 * Opstellen van documentatie en bijdragen aan procesverbeteringen


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