> Markdown version of [/jobs/ext/1391745-it-support-1st-2nd-level](https://www.wearedevelopers.com/jobs/ext/1391745-it-support-1st-2nd-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT-Support 1st & 2nd Level

- **Company:** akut... HR Consulting GmbH
- **Location:** Kleinmachnow, Germany
- **Contract:** Permanent contract
- **Skills:** Routing, Software Engineering
- **Published:** July 23, 2026
- **Apply:** https://www.adzuna.de/details/5810277827

## About the Role

* You are passionate about Tech
 * initial experience in support or customer service
 * You think in a structured and innovative way, enjoy working in a team and have excellent communication and teamwork skills
 * Reliability and an independent way of working characterize you
 * You have a service mentality
 * Fluent English, German is welcome

## Description

For our amazing and international Chat-Team, we are looking for a new team member with affinity for IT.

Your tasks

 * Providing Chat-support
 * Answering incoming calls to our Emergency line support
 * Providing real-time assistance and reducing waiting times
 * Troubleshooting of software issues and installing software such as updates and new software acquired by the company
 * Creating tickets for hardware requests
 * Fixing basic errors on accounts, unlock accounts, and performing password resets
 * Routing tickets to other support teams
 * Making a detailed record and follow-up of the cases; also working along with other teams to provide solutions to issues in a timely manner


## Related Videos

- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)