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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager Global OMS Implementation - **Company:** DHL - **Location:** Bonn, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Process Modeling, System Configuration, Microsoft Visio, Cisco Nexus Switches, Microsoft PowerPoint, PRINCE2, Infor - **Published:** July 23, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=9d732f2dd4d4d132 ## About the Role * Project/implementation management * Expertise in key elements: Integration, Scope, Schedule,Cost, Quality, Issue Managgement & Stakeholder Communications * OMS domain knowledge * Visibility platforms (CargoWise, Infor Nexus) * MS Excel/Word/PowerPoint * Process mapping (e.g. Visio) * Comfortable with DePICT (or similar PM frameworks/tools) * Building implementation tools/templates to improve efficiency. Qualifications & Key Requirements * Bachelor's degree in a relevant business or technical subject * 7+ years in logistics/supply chain (incl. freight forwarding and PO management), with 3-5+ years in project/implementation management. * Direct exposure to customer-facing implementations and collaboration with global teams and senior stakeholders. * Fluent English language skills, both written and spoken. * Team-oriented, resilient, flexible, and able to work effectively in an international environment. * Added advantages: PMP / CSM /PRINCE2 ## Description Drive end-to-end customer implementations for DHL's OMS solutions-ensuring operational readiness, on-time and in-scope delivery, robust stakeholder engagement, and sustained performance post-go-live. The role blends project and implementation management to maximize customer satisfaction, adoption, and value realization. Principal accountabilities Implementation & Project Delivery * Lead and/or coordinate end-to-end implementation plans (scope, schedule, cost, quality), managing multiple workstreams and projects at varying stages. * Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation. * Conduct/coordinate UAT to validate operational workflows and system setup prior to go-live. * Prepare and maintain project documentation (plans/issue logs) throughout the lifecycle. Operational Readiness & Systems * Own operational readiness checklists and system configuration tracking; coordinate with IT on development/configuration before implementation. * Develop and manage detailed project schedules and work plans; communicate timely updates and escalations; manage scope changes and risks with clear mitigation. * Create, maintain, and govern SOPs and supporting documentation; provide end-user training, demos, and knowledge transfer. * Stay current on OMS product capabilities and relevant visibility platforms (e.g., CargoWise, Infor Nexus) to advise fit-gap and solution design trade-offs. Stakeholder & Customer Management * Serve as the focal point for customers and internal stakeholders during implementation; ensure productive relationships and effective two-way expectation setting. * Facilitate cross-regional coordination to meet customer operational expectations; deliver customer-facing presentations and training as needed. Continuous Improvement & Best Practices * Champion adoption of OMS and DePICT project/implementation practices; contribute tools/templates that increase delivery velocity and consistency. * Apply formal evaluation techniques (e.g., time-motion studies, process mapping) to streamline processes; capture and share lessons learned across geographies. * Identify, initiate, and track CI opportunities post-go-live/during hyper-care to enhance service levels and optimize cost-to-serve. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) ## Related Articles - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)