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# Associate Technical Support Engineer - Confluent

- **Company:** IBM
- **Location:** Hursley, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Data Analysis, Microsoft Azure, Bash Shell, Command-Line Interface, Databases, Distributed Systems, Domain Name System (DNS), Python (Programming Language), Knowledge Management, Linux System Administration, Enterprise Messaging Systems, Networking Basics, Reliability Engineering, Prometheus, Software Engineering, SQL Databases, System Software, Scripting, Transport Layer Security, Google Cloud, Load Balancing, Grafana, Firewalls (Computer Science), Kubernetes, Apache Kafka, Data Pipelines, Docker, Confluent
- **Published:** July 23, 2026
- **Apply:** https://dejobs.org/x/x/69CA8ED9CE084BBC84E2ED6672E585CC/job/

## About the Role

* At least two years' recent experience in software development, technical support, site reliability engineering or a similar technical role. * Experience working with distributed systems, databases, messaging systems or data pipelines. * Ability to read and understand Java code for troubleshooting purposes. * Strong analytical and problem-solving skills with a structured approach to technical investigations. * Experience diagnosing technical issues in Linux environments using logs, command-line tools and system utilities. * Strong written and verbal communication skills with the ability to explain complex technical concepts clearly. * A genuine passion for learning new technologies and developing expertise in distributed streaming platforms. * A customer-first mindset with a desire to deliver outstanding technical support.

Preferred technical and professional experience

 * Apache Kafka or other distributed messaging technologies. * Java development. * Public cloud platforms (AWS, Azure or Google Cloud). * Kubernetes, Docker or containerised environments. * Linux system administration. * Networking fundamentals (DNS, TLS, load balancing, firewalls). * CI/CD pipelines and software development lifecycle practices. * SQL, data analysis or scripting (Python, Bash or similar). * Observability platforms such as Prometheus, Grafana or OpenTelemetry. * Experience using AI-assisted tools to improve troubleshooting, automation and knowledge management.



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