> Markdown version of [/jobs/ext/1392383-first-line-support](https://www.wearedevelopers.com/jobs/ext/1392383-first-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Line Support

- **Company:** Adecco
- **Location:** Wolverhampton, UK
- **Salary:** £27,976.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Data Logging
- **Published:** July 23, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2889133742-2

## About the Role

Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you!, * Experience in a similar role is ideal bringing transferable Customer Service skills.

 * Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard.
 * Excellent people skills are essential.
 * Ability to manage own workload and take a proactive approach to your desk.
 * Willingness to provide flexibility with shift rota patterns, as required by the business.

## Description

* Acting as the first point of contact to both internal and external customers.
 * Managing incoming telephone calls/queries to client SLA standards.
 * Managing outgoing telephone calls/queries.
 * Managing customer e-mails to company quality standards.
 * Logging incoming calls and emails into incident ticketing tool.
 * Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
 * Maintain high level of first-time fix rate to achieve Service Desk targets.
 * Maintain detailed and accurate records of actions taken to support the incidents resolution.
 * Maintain clear communication in line with company guidelines.
 * Identify major incidents and escalate where required.
 * Monitor all outstanding tickets and proactively manage personal workload.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)