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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Oracle Solutions Delivery Manager - **Company:** Inizio - **Location:** UK (Remote available) - **Contract:** Permanent contract - **Skills:** IT Management, Oracle (Applications), SAP (Applications), Oracle Fusion Middleware, Enterprise Software Applications, Workday - **Published:** July 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=6396db9a2e684bc6 ## About the Role We're looking for someone with service management experience who enjoys building relationships, holding suppliers to account across business-critical systems., * Experience managing and governing enterprise application services delivered through a Global Managed Service Provider (MSP). * An understanding of IT Service Management (ITIL Foundation or equivalent experience preferred). * Experience working with enterprise ERP platforms such as Oracle Fusion, SAP, Workday or similar. * Vendor management skills, with experience monitoring service performance. * Experience coordinating major incidents and working across technical and business teams to restore service. * Experience working in a global, complex organisation. ## Description As Oracle Service Delivery Manager, you'll ensure our enterprise Oracle Fusion platform is stable, well governed and improving. Working with our Global Managed Service Provider (MSP), you'll oversee service performance, vendor governance and operational delivery across our Oracle Fusion platform and associated enterprise applications. This is a service governance role rather than a hands-on technical support position. The MSP delivers daily operational support, while you deliver services in line with agreed service levels, contractual commitments and business expectations. We can offer flexible working arrangements for this role: Onsite, Hybrid, or Remote. You will report to the IT Finance Systems Operations Manager. About the environment You'll join a global Enterprise Applications team supporting business-critical finance systems used across multiple countries. You will work with: * Global Managed Service Provider responsible for L1-L3 application support * Enterprise Architecture and Solution Architects * Project Delivery teams * Finance Global Process Owners * Procurement and Commercial teams * Enterprise IT Leadership Some information points you may be interested in: * 9,000+ Oracle Fusion user base * 15+ countries worldwide implemented and growing * A support partner that is ISG recognized leader in Oracle Fusion and Manages services Responsibilities Service Operations and Governance: oversee the operational governance of enterprise ERP services delivered through the Managed Service Provider (MSP). You will ensure services remain stable, meet agreed service levels and performance targets, support the successful transition of new releases into production, and are improving. This improvement aims to enhance service quality, reduce recurring incidents, and improve the end-user experience. Vendor & Service Management: act as the primary operational contact for the Managed Service Provider. You will lead service reviews, monitors performance against contractual commitments, and improvement plans where required, and build a collaborative relationship that balances partnership with accountability. Major Incident & Change Management: involves coordinating the response to major ERP incidents. This requires working with technical teams and the MSP to restore service quickly. Additionally, you will perform root cause analysis and improvement actions, while supporting change governance and facilitates the smooth transition of new services into business-as-usual support. Commercial & Performance Management: support the governance of the managed service agreement alongside Procurement and Enterprise IT. This involves monitoring licence usage, identifying commercial and compliance risks, producing regular service reporting, and analysing service trends. The goal is to improve and maximise service value. Stakeholder Management: build relationships across Finance, Enterprise IT, and Business teams. You will achieve this by communicating service performance, risks, and planned changes in a clear and meaningful way. Additionally, it provides senior leaders with accurate operational insight to support informed decision-making. What success looks like Within your first 12 months you will have: * Established a working relationship with our Managed Service Provider. * Improved visibility of ERP service performance through meaningful reporting. * Maintained stable service performance against agreed Service level agreements. * Embedded operational governance and change management. * Driven measurable improvements in service quality and user experience. ## Related Videos - [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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