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# Applications Technical Support Consultant

- **Company:** Swindon Borough Council
- **Location:** Swindon, UK
- **Salary:** £40,777.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), .NET Framework, Application Configuration Access Protocols, Application Services, User Authentication, Cyber Security, Computer Networks, Database Development, Simple Mail Transfer Protocols, Oracle Forms, Web Services, File Transfer Protocol (FTP), Amazon Relational Database Service, Oracle Reports, Sql Database Administration
- **Published:** July 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=972469e754b06263

## About the Role

If you feel your ambition is a match for this exciting role, you are a proactive, motivated IT professional with a strong technical support background, a passion for delivering excellent customer service and you have experience of the following, then we would love to hear from you:

 * Proven experience in a customer-facing IT support role
 * Strong problem-solving and troubleshooting skills
 * Excellent customer service and communication skills
 * Ability to work effectively within a team environment
 * Highly motivated with a positive, professional attitude
 * Understanding of ITIL processes, including change control
 * Ability to meet deadlines and performance targets (SLAs, OLAs, KPIs)
 * Experience in applications management, including upgrades and support
 * Good understanding of SQL database administration (installation, maintenance, and management)
(SQL development experience is advantageous)

 * Knowledge of server administration related to application environments
 * Familiarity with tools and technologies such as:
 * SFTP, .NET, RDS, SMTP
 * Understanding of security practices (authentication, information security)
 * Knowledge of networking concepts related to application configuration
 * Experience with Oracle Forms, Oracle Reports, Web Services and Java

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act - for the effective performance of a customer-facing role).

## Description

A key part of this role will be supporting business-critical applications, resolving incidents and service requests, and maintaining high standards of system security and performance and working closely with the business stakeholders and other members of the IT team. So strong cross-functional collaboration skills are a must.


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