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# Support Technician

- **Company:** SER Limited
- **Location:** Salford, UK
- **Experience:** Starter
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Firmware, Issue Tracking Systems, IP Addressing, TCP/IP, Information Technology, Enterprise Integration
- **Published:** July 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=68c6d77febfd166a

## About the Role

We're looking for a motivated and customer-focused Level 1 Support Technician to join a growing technical support team in Manchester. This is an excellent opportunity for someone at the beginning of their technical support career who wants hands-on experience with security communications technology, networking, and customer support in a fast-paced environment., We're looking for someone who has:

 * 0-2 years' experience within a technical support, helpdesk or customer support environment.
 * A basic understanding of networking, including TCP/IP and UDP.
 * Excellent communication and customer service skills.
 * Strong problem-solving ability and attention to detail.
 * The ability to manage multiple tasks in a busy environment.
 * Experience using ticketing or remote support systems (desirable).
 * A flexible approach to working hours and UK travel when required.

Desirable Skills

 * Experience supporting electronic security or alarm communication systems.
 * Knowledge of British and European security industry standards.
 * Understanding of networking concepts including firewalls, ports and IP addressing.
 * Relevant IT or security-related qualifications or certifications.

## Description

As a Level 1 Support Technician, you'll be the first point of contact for customers and installation partners, providing technical assistance on hardware and software products while delivering outstanding customer service., * Provide first-line technical support for alarm communicator devices and associated systems.

 * Respond to customer enquiries via telephone, email and ticketing systems.
 * Diagnose and resolve connectivity, hardware, configuration and signal transmission issues.
 * Assist customers and installers with product setup, firmware updates and network integration.
 * Escalate complex technical issues to senior support or engineering teams where required.
 * Maintain accurate records of support requests and resolutions.
 * Contribute to knowledge sharing and continuous improvement within the support team.
 * Occasionally travel within the UK to assist with site-based technical issues.
 * Participate in the out-of-hours support rota.


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