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# Service Desk Coordinator - Maternity Cover

- **Company:** IPM Facilities Ltd
- **Location:** Bordon, UK
- **Salary:** £26,500.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Data Logging
- **Published:** July 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ce309b91f25053b5

## About the Role

* At least 1 year of working within a Customer Service role.
 * An understanding of the facilities industry.
 * Showcase excellent customer service.
 * Able to work in a fast-paced environment.
 * Work well under pressure.
 * Excellent communication skills at all levels.
 * Prioritise workload.
 * Good organisational skills.
 * Able to follow structured procedures and processes.
 * A great team player.
 * A flexible and adaptable approach.
 * Resilient and driven.
 * Strong IT skills including Microsoft Office, helpdesk, and CRM systems.
 * Excellent telephone manner, with strong communication and interpersonal skills.

## Description

Due to maternity leave, we are looking for an experienced and skilled Service Desk Coordinator to work as part of a team at our Head Office in Bordon for a fixed term of 1 year. As a Service Desk Coordinator, you'll play a crucial role in ensuring the success of our customer operations. Your main responsibilities will include, but are not limited to:

 * Communicate effectively and build/maintain relationships at all levels with customers.
 * Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial.
 * To liaise with our customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are always maintained.
 * Logging calls and emails received from our customers, monitoring through to completion, and updating records using our company CRM.
 * Build and maintain strong relationships with IPM's operational management, service partners and suppliers.
 * Produce quotations/reports for approval by the operations managers.
 * Organise work and time efficiently, and to work supportively within the team.
 * Adhere to the service level agreements both for our customers and internally, this will be monitored through key performance indicators.
 * Adhoc duties across both Property and Landscape divisions.


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